Question 1

How do I enroll in a course?

Accepted Answer

Add the courses you want to your cart, go to your cart and send us a request with your name, email and phone. You’re not charged anything online — our team reviews your request and reaches out to confirm your enrollment and get you access.

Question 2

Do I pay on the website?

Accepted Answer

No. There’s no online payment. You send a request, we contact you to confirm the details and arrange enrollment directly. It’s a personal process, not an automated checkout.

Question 3

How soon will you contact me?

Accepted Answer

We usually reach out within one business day, by email or phone, using the details you gave us. If you don’t hear from us, check your spam folder or email hello@homegrownmediaa.com.

Question 4

Do I need an account to request a course?

Accepted Answer

No. You send your request from the cart without creating an account. Once you’re enrolled, we set up your account where your courses and support live.

Question 5

Can I request more than one course?

Accepted Answer

Yes. Add as many as you like to your cart and send them in one request — we’ll sort out the details with you when we get in touch.

Question 6

How much do the programs cost?

Accepted Answer

Every program sits in one of three tiers: Starter at $549, Pro at $849 and Complete at $1,000. The tier and the price are on each program’s page. It’s one payment per program, not a subscription.

Question 7

What are add-ons?

Accepted Answer

Optional extras you can add to a program for hands-on help with your own work: Personal video feedback, 1:1 coaching call, Portfolio & rate-card review, Pitch review. Each program page lists the add-ons that fit it, with their prices, and the total updates as you pick them.

Question 8

Can I add an add-on later?

Accepted Answer

Yes. Pick add-ons on the program page before you send your request, tell us when we get in touch, or ask from your account once you’re enrolled.

Question 9

How do I access my course?

Accepted Answer

Once your enrollment is confirmed, we email you an access link to the learning platform, and it’s also in your account. Watch on a computer, tablet or phone, whenever it suits you.

Question 10

How long do I have access?

Accepted Answer

You keep access to the course. If we ever retire a course, we’ll email you at least 60 days before. You can watch every lesson as many times as you like.

Question 11

What level are the courses for?

Accepted Answer

Each course lists its level on its page. UGC Foundations and Filming on Your Phone start from scratch; Hooks & Scripting and Editing assume you’ve made a few videos already. If you’re unsure where to start, ask us when we reach out.

Question 12

Do I need a camera or paid software?

Accepted Answer

No. Everything is taught on a phone and in a free mobile editing app. Each course page says exactly what you need — for most people that’s a phone, a tripod and a window. You don’t need a studio or a following to start.

Question 13

Can I share my access?

Accepted Answer

No, access is personal. For agencies or teams, ask us about a group license when we get in touch.

Question 14

How does support work?

Accepted Answer

Every course includes written support from our team. From Support in your account, ask about a concept from a course or a video you’re working on. We reply in writing, in your account, within 2 business days. There’s no phone line or live chat.

Question 15

What doesn’t support cover?

Accepted Answer

Support answers questions about the course material; it isn’t personal coaching. Portfolio reviews, pitch reviews and one-on-one feedback aren’t part of support — they’re available as add-ons on each program’s page. Please keep to one topic per message.

Question 16

Will these courses get me brand deals?

Accepted Answer

Our courses are educational. We teach the skills and the business behind UGC — hooks, filming, editing, pitching and pricing — but we can’t promise bookings or income. What you do with the material, and how many reps you put in, is up to you.

Question 17

Can I get a refund?

Accepted Answer

Yes. Email hello@homegrownmediaa.com within 14 days of enrolling. As long as you’ve watched less than 20% of the lessons, we’ll refund you in full. Full details are in our Refund Policy.

Question 18

How do I ask for a refund?

Accepted Answer

Email hello@homegrownmediaa.com from the address you enrolled with, with your order number and the course. We reply within 2 business days.

Question 19

When will I get my money back?

Accepted Answer

Once we approve a refund, we issue it to your original payment method within 5 business days. Your bank may take another 5–10 business days to show it on your statement.

How can we help?

Enrolling & how it works

Pricing & add-ons

Your courses

Support

Refunds

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